Política de envio

Shipping Policy

Last Updated: May 2026

Thank you for shopping with RESTORA. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be extended.

Shipping Times

Estimated delivery times:

Germany: 5–8 business days
Europe: 5–12 business days
International: 7–20 business days

Delivery times are estimates only and may vary due to customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, and other fees may apply.

These charges are the responsibility of the customer and are determined by the destination country's customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

RESTORA is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses provided during checkout.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at:

Email: support@restora.com

We will work with the shipping carrier to investigate the issue and assist where possible.

Contact Us

For shipping-related questions, contact: